Verizon’s lovely usability

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I am getting excited over this fiber to the home stuff (who isn’t?!) so I went over to the FiOS website at Verizon… You can plug in your phone number to see if you’re eligible.

Great, I figured it would say–"Almost, here’s a form and if you fill it out we’ll you know when it’s available" or something similar. I mean this is a multi-billion dollar project, that would have cost $10,000 or less.

Well it says I can get Verizon DSL. But I didn’t ask it about DSL, we’ve had that before and it sucks. What about fiber?

So I go to the FAQ, and it states:

Eligibility for Verizon Fios Internet Service is based on your service
address, not your telephone service. Therefore, your eligibility for
Verizon Fios Internet Service is determined based upon where you live
not based on your telephone number.

Then why would the only way to search if you’re eligible be phone number based? Even if they had a database based on phone numbers, what about the VoIPers, or the cell phone only users?

So Verizon, go ahead and speend $20-30K more on your website and get an address search. Please.

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