Unusually high call volume

Filed under: Rant | 1 Comment

Are call volumes at big call centers ever normal? It seems every time I call, no matter the time, certain companies talk about an unusually high call volume. One day I’d love to hear a recording of the truth about how they are understaffed because of budgeting and poor management.

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One Response to “Unusually high call volume”

  1. Mike says:

    Dude seriously…Austin TW is exactly the same. Kinda reminds me of mattress sales…are they EVER full price??